Przyszłość Docusign oparta na sztucznej inteligencji: Rozmowa z dyrektorem generalnym Allanem Thygesenem

Revolutionizing Contract Management in the AI Era

Docusign, a company renowned for its digital signature technology, is set to change the game yet again. CEO Allan Thygesen recently shared with Dekoder how the company is becoming something much more extensive. With approximately 7,000 employees and influence over 1.8 million companies globally, Docusign is aiming for more than just providing a fast and secure digital signing tool. They are evolving into an all-encompassing agreement management platform.

What sets Thygesen apart from many CEOs is that he is not just the captain of the ship, but he is also a frequent passenger. He actively participates in using the Docusign platform, contributing to a hands-on approach that wields significant advantages, especially in an industry where software often lacks the personal touch.

Striving beyond Signatures to Streamline Legal Process

Traditionally, Docusign’s bread and butter were making the process of document signing uncomplicated and foolproof. But, they are taking its platform to new heights by ensuring their services follow the lifespan of an agreement from the time it’s drafted, customized, and signed to post-signature analysis and management. The driving force behind this complete transformation is their new product vision, aptly termed Intelligent Agreement Management (IAM).

What does a signature mean to Docusign? It certainly isn’t limited to a handwritten mark or X on a piece of a document; it’s indicative of two things: identity verification and consent. Docusign employs tools such as IP tracking to biometric identification to confirm that the signing party is, indeed, who they say they are. Thygesen makes it crystal clear, stating, “Even a dot, a checkbox, or a cursive font will suffice as long as the identity is verified and the consent is unambiguous.”

The Power of AI and Transforming Enterprise Workflow

Docusign is striving to smooth out every crease in the contract procedure with advanced automation tools. These tools allow mass customization of templates, applying relevant legal rules, and speeding up internal approvals, rendering the process more efficient than ever.

Arguably, the most ambitious facet of Docusign’s transformation is incorporating AI to help summarize and interpret contracts. While human lawyers are irreplaceable, AI can be a handy aide. As Thygesen points out, companies are already pasting agreements into AI programs, making Docusign’s approach a more reliable method for obtaining critical insights.

Of course, harnessing AI to manage legal documents inevitably raises concerns about accountability. Docusign draws a clear line by using its AI system as an assistant, not as an authority. The company implements clear disclaimers and provides user education to ensure that users know when to consult a human lawyer.

Three years ago, when Thygesen joined Docusign, he found a conglomerate that was heavily sales-oriented. He then shifted the company’s focus more towards product innovation, enhancing customer retention, and offering optimization across mobile platforms.

Docusign’s data advantage comes to light with its AI models having access to over 150 million private and consented agreements – a scale that is unparalleled. Furthermore, the company utilizes a blend of AI models from various sources to carry out tasks efficiently.

As Docusign’s journey continues, its mission is clear: to solve the broader agreement problem by making contracts easier to create, understand, and manage. With the incorporation of AI, workflow automation, and a massive data advantage, Docusign is undoubtedly on its way to becoming a leader in the agreement management space.

Read the original interview at The Verge.