Misja Synthflow na rzecz demokratyzacji głosowej sztucznej inteligencji: rozmowa z dyrektorem generalnym Hakobem Astabatsyanem

When you think about the fast-moving world of AI, it’s hard to ignore how much voice technology has changed the landscape. At the center of this evolution is Hakob Astabatsyan, who leads the Berlin startup Synthflow as both co-founder and CEO. Their vision is straightforward but bold: make voice AI so approachable that any business can use it—no programming knowledge required.

Hakob’s road to launching Synthflow wasn’t accidental. He comes with years of hands-on experience as a strategist and entrepreneur. Early on, he’d deal with rigid automated phone systems—those old-school robots that only stuck to scripts. That experience sparked an idea: what if you could use modern AI to make business conversations truly natural? With better infrastructure and smarter language models finally available, he saw his chance. As Hakob puts it, the whole mission was to build an easy-to-use, scalable, and secure platform that lets conversational AI become the standard—not the exception.

Synthflow stands out by giving companies a browser-based, no-code platform. In plain terms, that means anyone on your team can build and deploy a custom voice bot in minutes, without writing a single line of code. Need to automate customer service, appointment scheduling, or callback reminders? All possible. And because it connects with over 200 different business tools and CRMs, integration is painless.

Achieving lightning-fast response times (under half a second) in a platform that now powers more than 40 million calls each month was no easy feat. Synthflow pulled it off with some heavy-duty engineering—using edge computing and real-time streaming to keep things quick and reliable even at massive scale. They also built in redundancy and distributed cloud hosting so businesses aren’t left hanging if something goes wrong behind the scenes.

One thing Hakob is quick to highlight is how focused their bots are. Each “agent” is given a clear, task-specific knowledge base, so you won’t catch the AI wandering off-topic or improvising odd answers. The goal isn’t to build an AI that knows everything, but one that’s trustworthy for the tasks it’s assigned—making for better, more controlled conversations.

Synthflow also puts a human touch into its technology. Their voice bots don’t sound robotic; instead, they use natural speech patterns, strategic pauses, and subtle cues that are designed to put callers at ease. The result? Interactions that sound and feel authentic, encouraging people to trust and engage with the system.

Any business working with sensitive data—think healthcare or banking—needs serious privacy, and Synthflow doesn’t compromise. Every feature, from encryption to audit logs and role-based permissions, was designed to meet global standards like HIPAA, GDPR, and SOC2. For Hakob, privacy is baked in, not an afterthought.

But make no mistake: Synthflow doesn’t see itself as a replacement for human teams. The idea is to automate routine calls and let real people handle the complex, nuanced conversations. Hakob loves to use the relay race metaphor: the AI handles the first, straightforward lap, gathering info and logistics, then passes the baton to a person for the crucial, high-touch moments. That’s where the real connection happens.

Based in Berlin, Synthflow is shaped by both Germany’s exacting privacy landscape and its active talent pool, but the company’s eyes are set globally. The underlying philosophy is European: ethical, transparent, and respectful of user rights, aiming to help businesses build trust—not only efficiency.

Looking ahead, Hakob sees a future where AI-to-AI conversations can run entire business workflows, triggered and managed without a single line of code. For him, it’s not just about bigger and better models—it’s about truly accessible AI, putting orchestration in the hands of real users rather than just developers.

Curious to read Hakob’s full interview and get the inside story on Synthflow’s vision? You can dive deeper at the original source: https://www.unite.ai/hakob-astabatsyan-co-founder-ceo-of-synthflow-interview-series/.